Last reviewed: 16 August 2026
Scope
Support applies only where it has been included in a current written agreement. The agreement should define supported systems, service hours, communication channels, response targets and any excluded third-party services.
Submitting a request
Provide a concise description, affected users, steps to reproduce the issue, relevant screenshots and the business impact. Do not send passwords, access tokens or sensitive production data through a general form.
Priority
Priority is assessed from impact and urgency. A complete outage affecting all users is normally treated differently from a cosmetic issue or a request for a new feature. Response time is not the same as resolution time.
Changes and third parties
New features and substantial changes are scoped separately. Resolution can depend on hosting providers, app stores, payment services or other third parties outside Pay To Tech’s direct control.
Contact
Use the agreed support channel where one exists. Otherwise, begin through the contact page .